Four forces are now making work increasingly dynamic:
- Globalization: Work, of all forms, is migrating to its right location worldwide, allowing companies to leverage expertise anywhere and everywhere it resides.
- The Millennial Mindset: “Digital natives,” both as employees and customers, are creating new social and operating norms for companies, worldwide.
- Transparent Technology: Cloud computing, social networking, broadband, and mobility are enabling new business and technology models that improve operational flexibility and knowledge sharing.
- Virtualization: The virtualization of technology, business processes, and organizational structures is giving rise to the “anytime, anywhere” worker and causing organizations to rethink how they operate
Consumer Health Technologies, Inc. (CHT) today announced the acquisition of MyHealthFunds, Inc. (MHF). MHF is a Denver, Colorado-based consumer directed healthcare services company providing outsourced services for outreach, education, enrollment, business development and fiscal administration to Health Insurance Plans and Third Party Administrators (TPAs).
The acquisition will allow CHT to deliver a complete technology solution coupled with certified and specialized Business Process Outsourcing (BPO) services to its CDH client base.
CHT has experienced rapid growth in the last twelve months via a targeted acquisition strategy and organic growth. Read the full press release.
On the heels of well-grounded success in Clinical Research Outsourcing (CRO), the ever-evolving pharmaceutical industry is exploring new ways to leverage outsourcing to address challenges of increasing cost pressures and shorter drug-development cycle times. Pharma companies are turning to Functional Service Providers (FSPs). FSPs provide services function by function but have the added advantage of providing full service through IT+BPO+IS. India’s service providers are on the leading edge of FSP services and are positioned for helping pharmaceutical companies transition to a single strategic partnership model for clinical trials. I spoke with VK Raman, Head of Domain BPO Services at TCS,… Read the rest
If a company is “the world’s largest,” others, including this blog, pay attention to what that business is doing in the market.
Johnson Controls Global WorkPlace Solutions is the world’s largest global real estate and facilities management business. Pharmaceutical company GlaxoSmithKline just awarded Johnson Controls a five-year contract for workplace services in all GSK sites across North and South America, Europe, and China. Notably, it expands Johnson Controls’ footprint in Brazil and China.
What were a bunch of start-up firms in India a decade ago grew into a multi-billion dollar industry. Now those same companies face new threats from within and without India. The Economic Times discusses the need for fresh thinking, which is driving the changing of the guard in BPO firms across India.
Clinical trial outsourcing is set to overtake the call center boom in India. The IndianExpress.com highlights why India ranks third in attractiveness as a location for clinical research but also highlights potential regulatory issues.
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