Is offshoring causing unemployment in North America and Europe?

Stop people on the street and the answer to that question is obvious. Of course!

Does this happen to you, my outsourcing colleagues? You go somewhere. Start talking to people. They ask what you do. You mention outsourcing. And then you have to don a bomb suit like the munitions squad wears to shield you from the ugly invective that follows. Specifically, they are furious that American companies are using outsourcing service providers who are then offshoring the work.

This is 2011. We’ve been offshoring for a decade. I am still amazed at the misunderstandings out there about the… Read the rest

Trends in Contact Center Outsourcing – Q&A with Steve Barker, General Manager – AsiaPac, Sitel

Over the past few months, the media has brought attention to the growth of outsourced call center services in the Philippines instead of India. I spoke with Steve Barker, General Manager – AsiaPac at Sitel – which provides call center services from India and the Philippines as well as 10 other geographies – to get his take on issues associated with the growth as well as other trends in call center outsourcing. 

Q: A USA Today article on January 10, 2011, says the Philippines now employs 350,000 people in outsourced call center jobs compared with 330,000 in India. And accordingRead the rest

IP Industry Survey Finds Need for More Action Against Piracy

CPA Global has just released findings from its second annual State of the IP Industry Survey. Respondents were more positive about the evolution of IP practices and processes – such as rights renewals, IP searches and data verification – over the past 12 months, identifying the credit crunch as the impetus the industry needed to develop more streamlined alternatives to old ways of working. 

More than half of surveyed  in-house IP departments and over one-third of IP law firms stated the Asia-Pacific region is the most challenging to deal with and that governments need to take greater action to enforce rights and prevent piracy. China was cited… Read the rest

Buzz Blog’s Outsourcing Pulse List – May 31, 2010

Making the Pulse List today are some areas where there’s a new beat with potential wide ramifications for the outsourcing world. The outcomes of these trailblazing activites remains to be seen, but players are plotting new courses throughout the world.

(1) Germany.   A report from PricewaterhouseCoopers and NASSCOM (India’s National Association of Software and Services Companies) focuses on business-growth opportunities for India’s outsourcing service providers in Germanic countries.  Nearly all of the companies in these nations are small or midsize businesses. Most have a severe shortage of IT and engineering talent, and many are among the early adopters of outsourcing. However, they prefer nearshore rather than offshore providers. India’s outsourcing providers with… Read the rest

Bulgaria is the Leading Cost-Quality Location in Europe

Research found Bulgaria is the leading cost-quality location in Europe and also ranks high worldwide.

Part I – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part I of a three-part roundtable discussion on important perspectives on these popular business models. Part I roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; and Peter Barta, CEO of Everest Group Asia Pacific. All three are among many industry experts presenting at the upcoming 13th Annual Australasian Shared ServicesRead the rest

Part II – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part II of a three-part roundtable discussion on important perspectives on these popular business models. Part II roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; Asheesh Mehra, Head of Sales, Infosys BPO Asia Pacific; and Peter Barta, CEO of Everest Group Asia Pacific. All four are among many industry experts presenting atRead the rest

Part III – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part III of a three-part roundtable discussion on important perspectives on these popular business models. Part III roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; Asheesh Mehra, Head of Sales, Infosys BPO Asia Pacific; and Peter Barta, CEO of Everest Group Asia Pacific. All four are among many industry experts presenting atRead the rest

Interview of Morrison & Foerster’s Julian S. Millstein on Trends in Outsourcing Contracts

Morrison & Foerster’s Global Sourcing Group (over 60 outsourcing lawyers located in the U.S., Europe, and Asia) annually publishes a report on the state of the worldwide outsourcing market and the forces likely to shape outsourcing for the coming 12 months. The 2010 edition of Morrison & Foerster’s Global Sourcing Trends includes predictions about several contractual aspects of outsourcing. I interviewed Julian S. Millstein, Senior Counselor at M&F, New York, for further insights about several of those predictions.

Your firm’s Global Sourcing Trends report predicts shorter deal cycles and companies trying to close deals quickly during 2010. Doesn’t this oftenRead the rest

Getting Rid of Offshoring

I know what you’re thinking: That the title of today’s blog post must be a trick since Outsourcing Buzz Blog is presumably a strong advocate for all things outsourcing. You’d be only partly correct. If I could change things, I’d get rid of the term “offshoring.” The term is a lightning rod for do-or-die turf and political struggles, and it no longer embodies what it really is – if it ever did.

Years ago, when companies first began sending their outsourced IT and business processes to India, outsourcing made such big splashes with the stories of cost-savings possible through labor… Read the rest