Buzz Blog’s Outsourcing Pulse List – December 2, 2010

Three statistics caught my eye as important outsourcing news today:  #1,  3/4, and 24.

#1 - Congratulations to Océ Business Services!

The Black Book of Outsourcing’s 2010 “State of the Industry” survey ranked Océ as the leading document process outsourcing provider among the Global Top 50 Outsourcing Providers. Océ Business Services received the highest scores of any DPO provider in the three criteria that 6,500 respondents considered to be the most important. These include awareness of requirements, closely followed by the ability to resolve problems as and when they arise, and the skills and resources that providers can bring to the work they… Read the rest

Genpact Wins Asia-Pac Provider of the Year

Frost & Sullivan’s annual Asia Pacific Information and Communications Technology (ICT) Awards recognized Genpact as the 2010 Business Process Outsourcing Service Provider of the Year.

The award recognizes companies that rise above the competition, demonstrating outstanding performance in the Asia-Pacific region.

Frost & Sullivan Sizes Asia-Pac Managed Security Services

The Asia-Pacific managed security services (MSS) market is forecasted to exceed US$4 billion by end-2015, with revenues rising at a compounded growth rate of 19.7 percent annually for the next five years.

Frost & Sullivan industry analyst Cathy Huang expects growing adoption for MSS by small and medium businesses (SMBs).

“As network security risks continue to mount and compliance mandates become more stringent, organisations are forced to implement an ever-increasing number of security technologies,” she says. “The managed model is a compelling option for SMBs who can ill-afford large capital expenditure (CAPEX) on security solutions, nor cope with the complexity… Read the rest

Part I – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part I of a three-part roundtable discussion on important perspectives on these popular business models. Part I roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; and Peter Barta, CEO of Everest Group Asia Pacific. All three are among many industry experts presenting at the upcoming 13th Annual Australasian Shared ServicesRead the rest

Part II – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part II of a three-part roundtable discussion on important perspectives on these popular business models. Part II roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; Asheesh Mehra, Head of Sales, Infosys BPO Asia Pacific; and Peter Barta, CEO of Everest Group Asia Pacific. All four are among many industry experts presenting atRead the rest

Part III – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part III of a three-part roundtable discussion on important perspectives on these popular business models. Part III roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; Asheesh Mehra, Head of Sales, Infosys BPO Asia Pacific; and Peter Barta, CEO of Everest Group Asia Pacific. All four are among many industry experts presenting atRead the rest

Jeopardy

I’m part of a minority group. Despite the media flooding us with terrible tales and significant studies about outsourcing failures, I focus on the fact that the “pie” of the outsourcing market has a very large piece that represents highly successful relationships.

However, any relationship, whether personal or business, is bound to encounter disappointments. In my interviews of hundreds of buyers and suppliers of outsourcing services, I’ve asked about those disappointments. One that stands out to me is occurring more frequently these days as companies take on more globalization efforts.

Here’s a real-world example. In the initial contract, the buyer… Read the rest