As the outsourcing service provider landscape continues to shift through mergers and acquisitions, how can buyers construct their contracts to protect what they envision in the relationship despite a change in provider ownership? I spoke with two attorneys, James Nelson and William Russell in the New York office of Venable LLP, who frequently counsel clients on mergers and acquisitions and outsourcing matters, and asked them about insights and best practices to protect the interests of buyers of outsourced services.
Q: Sometimes when a service provider is acquired, some of the service delivery nuances that were in place with the prior… Read the rest
The long-term evolution of industries has long been studied. A small market grows when competitors fill niches and primary demand increases. Innovation sparks products. Services refinement and differentiation then occurs. More providers enter the market and then, as the growth cycle matures, scale and leverage become forces for consolidation. Now joining those ranks: the IT and business process outsourcing industry.
Three recent transactions – HP buys EDS, Dell buys Perot Systems, and Xerox purchases ACS – point to a future where “one-stop shopping” indeed becomes a reality in the outsourcing market.
With IBM Global Services leading this pack of “full-service” providers, what… Read the rest
Saturday night, June 6, 2009. It was the long-awaited and much-hyped George Strait concert at the grand opening of the Cowboys Stadium, the massive piece of architecture that is the new home for football’s famed Dallas Cowboys. More than 60,000 fans were expected to attend, and for months before the concert, Internet sites offered maps with the best routes to get to and from the stadium from any Dallas/Fort Worth Zip Codes.
The restaurants, clubs and other businesses in the Arlington, Texas, entertainment district where the stadium stands tall had extra staff on hand, ready for the anticipated… Read the rest
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