Search Results
Watching expenses like a hawk has been the hallmark of companies that have survived the global recession. So, when did you sign your last outsourcing contract? Specifically, a contract that includes offshore workers, especially in India?
If the answer is July 2011 or earlier, there’s a good chance you’re paying as much as 20 percent too much. Here’s why.
1. The foreign exchange rate. For a decade the exchange rate between the Indian rupee and the US dollar has stayed fairly steady. But last August the rupee suddenly got weaker (meaning the rate went up) against the dollar.
Ten years ago large multinational HRO buyers wanted to implement the HR solutions in their ERP platforms. They wanted technology for HR transactions and data. Now that the IT is as reliable as a dial tone, HR outsourcing providers can step up to the steeper challenge of today: “CXOs are asking the HR executives to play the role of strategic business partner,” says Maheedharan Thiagarajan, head of solution designs — HR services for Infosys. “Today, HR leaders need to do more than oversee HR transactions.”
How? Maheedharan says HR executives today must have “a laser focus on talent development and… Read the rest
Procurement outsourcing is maturing. Buyers in the first wave outsourced primarily transactional-rules-based activities, with labor arbitrage in low-cost countries being a key benefit. As those relationships mature, buyers look to their providers to create additional value beyond labor arbitrage. I talked with two Infosys BPO executives, Srikrishna Koneru, Global Sourcing & Procurement Outsourcing-Solution Design Head, and Rajiv Gupta, Geo Business Manager, about procurement/sourcing trends, how Infosys is helping its customers move up stream and capture more value, and about how Infosys’ Joint Innovation Board benefits customers.
Q: How does the value proposition differ in “sourcing support” compared to “procurement,” in… Read the rest
Don’t you just hate having to say “I should have paid more attention to that”? Here are four news items that caught my eye, as they bode strongly of trends that will change the outsourcing pulse.
Pay attention to these trends now and start planning for them in your future outsourcing strategies — or you’ll wnat to kick yourself later for not having done it sooner.
Trend #1. U.S. and UK banks are currently reducing the number of service providers they use, narrowing them down to two or three providers with whom they have a high level of… Read the rest
The Shared Services and Outsourcing Network announced the winners of the 2011 Excellence Awards winners for the Australasian Region.
Congrats to Infosys, which featured prominently among the winners, in two separate awards categories:
Excellence in Customer Service
National Australia Bank – In Partnership with InfosysPeople’s Choice Award for Personal Contribution to the Industry
Asheesh Mehra, Head of BPO – Asia Pacific, Japan and Middle East, Infosys
The awards recognize organizations that demonstrate leading best practices while generating measurable results in shared services and outsourcing. The focus of this year’s awards shifted from “best in” to “excellence in,” a… Read the rest
Rebounding from the recession and economic crisis, and despite increasing competition from other offshore outsourcing destinations, India outsourcing firms will still occupy the headlines as the world leader in 2011. As evidence:
- Kotak Institutional Equities predicts “blockbuster growth” for TCS, Infosys, and Cognizant
- TCS upped its plans to hire, now announcing they’re looking for 50,000 new employees; Infosys wants to add another 20,000 in headcount
However, in a PC World article on 11 trends in 2011, advisory firms EquaTerra and Everest Group predict an increasing interest in outsourcing to providers in China,… Read the rest
In tracking what’s been pulsating through the outsourcing world recently, what rose to the top of my list are a few choice words in quotes that shaped the news and come under the category of “just when I thought it couldn’t get worse” –
- chop shop
- whipped cream and cherry on top
- discrimination
U.S. Senators Charles Schumer and Claire McCaskill proposed a Border Security Bill to collect $600 million to fund beefing up security at the U.S.-Mexican border by increasing fees that inevitably will penalize some outsourcing service providers. The proposal seeks to increase fees for H-1B and L-1… Read the rest
Welcome to the first edition of my Outsourcing Pulse List. What is it? A periodic list of observations about what outsourcing industry companies and individuals do or say. The Pulse List will feature those that miss a beat, some that never miss a beat, those with new beats that radiate with wide ramifications, and sudden fluctuations. Curious, out-of-whack ideas, items of concern, and also insightful statements – that’s some of what you’ll find in the Pulse List. You may even find yourself or your company on the list.
Since this is the list’s debut, we’ll start with two lists –… Read the rest
Surfing the net a couple of days ago to stay on top of industry news as it happens, four articles caught my eye and took me off auto-pilot long enough to read every word.
The article in Gulf Times, a Qatar newspaper, began with this statement made by Azim Premji, the renowned Indian entrepreneur and chairman of Wipro:
“India is far from where it needs to be …. Country after country is stepping ahead.”
It seems to me that for a long time the media has treated the words “India” and “outsourcing” almost as though they were synonymous. That… Read the rest
Infosys is looking to acquire companies in the UK, France and Germany.
A new study reveals that 500,000 public sector jobs will likely be outsourced by 2015 in the UK in its efforts to combat inefficiencies and reduce government spending.
Convergys, Stream Global Services, Sutherland Global Services and Sykes Asia are assembling Spanish-speaking talent pools in the Philippines.
China’s hiSoft Technology International has taken over U.S. cloud computing provider Echo Lane, a top solution provider for Salesforce.com.
Irish BPO provider Abtran is adding 200 new jobs in its research and development area serving sales, customer service,… Read the rest
Recent Comments
“Great interview with a top professional! Shared. Mel, alldayPA ”
“I like your orchestra analogy. I would like to start a discussion on knowledge transfer as a focus group for my ...”
“I am a university student studying alliance collaborations that involve sourcing of work internationally and would like to start a ...”
“Yes I totally agree with you price benchmark every year would be a great idea to keep up. ”
“nice share liked this article ”
“definitely cloud is there and its there to stay and also providing so many opportunities in it outsourcing ”
“Cloud computing is surely the new way of outsourcing. With IAAS, its takes the burden off the small and middle ...”
“I don't even understand how I stopped up right here, however I assumed this publish used to be great. I ...”