Rebounding from the recession and economic crisis, and despite increasing competition from other offshore outsourcing destinations, India outsourcing firms will still occupy the headlines as the world leader in 2011. As evidence:
- Kotak Institutional Equities predicts “blockbuster growth” for TCS, Infosys, and Cognizant
- TCS upped its plans to hire, now announcing they’re looking for 50,000 new employees; Infosys wants to add another 20,000 in headcount
However, in a PC World article on 11 trends in 2011, advisory firms EquaTerra and Everest Group predict an increasing interest in outsourcing to providers in China,… Read the rest
The US residential lending market is currently undergoing a tumultuous business phase. A holistic framework for delivering operational excellence – such as the one TCS has – can be one of the most significant differentiators and also deliver value to customers consistently. Here’s why.
Changes impacting the market. The excesses of the boom period of 2002-2006, easy credit policies driven by a steady increase in property prices, competitive pressures across lending organizations, and a booming Mortgage Backed Securities market fueled by voracious investor appetite, led to the global financial meltdown in 2007-2008. Consequent to the recession, in most OECD countries,… Read the rest
To me, it seems that conducting a customer-service survey is a no-brainer when it comes to smart business activities. You may be thinking: “Why should I read this? I already know customer sat surveys are important to my business.” But are you doing what many companies do – only paying the survey lip service?
Here are two examples I personally encountered in a non-outsourcing context a few weeks ago. I’ve finally reached the point where I can describe these incidents without screaming in frustration.
Like many companies outsourcing their IT applications or infrastructure to gain access to newer technology, we… Read the rest
An article in Government Technology reports that the City of Minneapolis just renewed its contract for IT services with Unisys for another five years. It should add another $2.2 million in savings to the city’s coffers and will expand services to include cloud-based e-mail management, archiving, and retrieval services.
The article quotes Beth Cousins, the city’s interim CIO, as saying the partnership with Unisys is strong and very successful so far.
I’d say that’s almost an understatement. At Outsourcing Center, we selected the Minneapolis / Unisys relationship for two of the annual Outsourcing Excellence… Read the rest
Three statistics caught my eye as important outsourcing news today: #1, 3/4, and 24.
#1 - Congratulations to Océ Business Services!
The Black Book of Outsourcing’s 2010 “State of the Industry” survey ranked Océ as the leading document process outsourcing provider among the Global Top 50 Outsourcing Providers. Océ Business Services received the highest scores of any DPO provider in the three criteria that 6,500 respondents considered to be the most important. These include awareness of requirements, closely followed by the ability to resolve problems as and when they arise, and the skills and resources that providers can bring to the work they… Read the rest
In tracking what’s been pulsating through the outsourcing world recently, two items rose to the top of my list of developments that buyers of outsourcing services should keep on their radar screens.
First is the launch of OPInvoice, Outsource Partners International’s new on-demand end-to-end solution for the Source-to-Pay cycle. This is important not only because of the solution’s capabilities to reduce costs and provide visibility into the process but also because it is OPI’s entry into the world of Platform BPO offerings.
It’s part of a significant trend in providing more predictable value in outsourced services. Look… Read the rest
As the economy recovers from the recession, talent acquisition is a significant focus of many companies. But the hiring process has changed thanks to technology enhancements, globalization, new regulatory mandates, and workforce demographics.
I spoke with Angela Hills, Executive Vice President of Pinstripe, a leading recruitment process outsourcing (RPO) service provider, about the considerations companies should keep in mind when they turn to a third party to manage through the recruitment process.
Q: What are the biggest needs companies currently face in their recruitment efforts?
Hills: We are seeing an increased focus on global solutions. As companies expand globally and… Read the rest
The RFP Process has been a win/win for both buyers and service providers for over 20 years. But there are cracks in the process that need to be fixed if the industry is to continue to prosper. In Part 1, we discussed the problems with RFPs issued by buyers. In Part 2, we discuss how service providers are responding to RFPs.
We see five areas where service providers contribute to the broken RFP process.
1. Internal conflicts. Internal conflicts slow down the proposal response process. All too often, internal disorganization and fiefdoms result in a loss of precious time to respond… Read the rest
I was hurrying through the U.S. Post Office recently when a woman stopped me and asked, “How much does a first-class stamp cost?”
I paused . . . and then, with much embarrassment, said, “I’m sorry, but I honestly don’t know.” After another pause, I added, “I think maybe it costs 41 cents, but I’m really not sure.”
I’m just so used to seeing the “forever” stamps without a price displayed on them, and I buy them in bulk.
Funny how we get used to seeing things as they are and just accept the status quo. That got me to… Read the rest
Though outsourcing has compelling value and is growing in midmarket adoption, it remains largely an untapped business strategy for midmarket companies. Why? I spoke with Ram Iyer, Founder and President of The Midmarket Institute, for his insights on this phenomenon. He is a recognized thought leader on the issues of midsized companies. As a consultant to midsized and large enterprises in 16 countries, Ram has developed a unique perspective on the challenges and opportunities facing the midmarket.
What is causing some midmarket companies to hold back when it comes to outsourcing?
Ram: The basic problem in the midmarket is that… Read the rest
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