Glaxo Picks Johnson Controls

If a company is “the world’s largest,” others, including this blog, pay attention to what that business is doing in the market.

Johnson Controls Global WorkPlace Solutions is the world’s largest global real estate and facilities management business. Pharmaceutical company GlaxoSmithKline just awarded Johnson Controls a five-year contract for workplace services in all GSK sites across North and South America, Europe, and China. Notably, it expands Johnson Controls’ footprint in Brazil and China.

Bill Gates’ Plans for India Tech

Ever heard of Amethi? You might want to make sure it’s on your radar screen. Microsoft Chairman, Bill Gates, accompanied India’s Congress general secretary, Rahul Gandi, on an unannounced visit to Amethi yesterday.

In his address at a meeting of women’s self-help groups, Gates stressed the importance of computer education. He added that he will “do his best to develop Amethi as an IT hub.”

Outsourcing Growth Around the World

Infosys is looking to acquire companies in the UK, France and Germany.

A new study reveals that 500,000 public sector jobs will likely be outsourced by 2015 in the UK in its efforts to combat inefficiencies and reduce government spending.

Convergys, Stream Global Services, Sutherland Global Services and Sykes Asia are assembling Spanish-speaking talent pools in the Philippines.

China’s hiSoft Technology International has taken over U.S. cloud computing provider Echo Lane, a top solution provider for Salesforce.com.

Irish BPO provider Abtran is adding 200 new jobs in its research and development area serving sales, customer service,… Read the rest

Changes in Outsourcing Growth in India

What were a bunch of start-up firms in India a decade ago grew into a multi-billion dollar industry. Now those same companies face new threats from within and without India. The Economic Times discusses the need for fresh thinking, which is driving the changing of the guard in BPO firms across India.

Clinical trial outsourcing is set to overtake the call center boom in India. The IndianExpress.com highlights why India ranks third in attractiveness as a location for clinical research but also highlights potential regulatory issues.

Changing the Battle Lines

What would happen if China and India were to stop competing and start cooperating instead? An article in Business Standard, an Indian newspaper, explores the possibility and concludes:

There is considerable scope for joint projects as we master the practice of working harmoniously together. … We strongly feel that the India-China relationship is grossly under-realised and the capacities for expansion are enormous.

An article in The Huffington Post takes a broader look and concludes: 

Cooperation on the global level is a new requirement in the history of our civilization, and we are not prepared for it. Our institutions and organizations were

Read the rest

Convergys Exec Says Less Than 10% of Indian Grads are Employable

Convergys exec says less than 10% of Indian grads are employable in voice-based outsourcing services.

TCS Financial Solutions Ranks at the Top

TCS Financial Solutions is ranked at the top of several categories in Core Banking Solutions for Large Global Banks, according to a Celent report.

White House Revises Government Outsourcing Policy

White House revision of government outsourcing policy leaves some doors open for IT contracts.

Hewitt Associates Receives Grant from the State of North Carolina

HR service provider, Hewitt Associates, received a grant from the state of North Carolina as an incentive to grow its business in N.C. Hewitt plans to add 463 IT and admin jobs over the next three years.

Bulgaria is the Leading Cost-Quality Location in Europe

Research found Bulgaria is the leading cost-quality location in Europe and also ranks high worldwide.

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