Information from sourcing advisory firm TPI and research analyst firm Forrester quoted in a PC World article explains why smaller outsourcing firms in India are winning business and the possible risks associated with selecting them.
Look for more outsourcing to occur in the insurance industry. An Ovum research report recently released says insurance companies that don’t take advantage of the benefits of m-commerce technologies will be left behind by their competitors.
Outsourcing is the best strategy for quickly gaining access to these technologies at lower cost and with lower risk as the technologies continue to evolve.
Consumer Health Technologies, Inc. (CHT) today announced the acquisition of MyHealthFunds, Inc. (MHF). MHF is a Denver, Colorado-based consumer directed healthcare services company providing outsourced services for outreach, education, enrollment, business development and fiscal administration to Health Insurance Plans and Third Party Administrators (TPAs).
The acquisition will allow CHT to deliver a complete technology solution coupled with certified and specialized Business Process Outsourcing (BPO) services to its CDH client base.
CHT has experienced rapid growth in the last twelve months via a targeted acquisition strategy and organic growth. Read the full press release.
Two outsourcing news items grabbed my attention for today’s Pulse list — one deserving of a thumb’s up, and one a thumbs down rating.
Thumbs Up
Congratulations to Motif, a global BPO service provider now celebrating its tenth anniversary as an outsourcing firm coinciding with the inauguration of its new delivery center in Costa Rica (adding to its global footprint in the USA, the Philippines, India, Singapore, and Australia).
Thumbs Down
An Ecademy blog focuses on what it calls the “Seven Deadly Sins of Outsourcing.” This blogger makes the Outsourcing Pulse List for using a title focused on sensationalism – something not helpful to… Read the rest
Headline news recently has highlighted several areas of the world where outsourcing is taking a different turn.
Midsized companies are demonstrating a trend of accepting offshore services in outsourcing. Companies in the United States, Europe, and leading banks in Africa, are offshoring to India’s outsourcers.
Wipro is targeting domestic business in China, Korea, and South Africa.
Wipro also established its first data center in Europe, taking over a Citibank center in Germany.
DbyDx Software, an application development firm headquartered in India, is starting to expand its global footprint and announced it’s opening a delivery center in Sunnyvale, California.
The adoption of outsourcing legal functions is booming, especially for offshore service providers. An article in the Deccan Herald points out there are more than 140 legal outsourcing companies in India, some charging one-third less than American law firms’ hourly billable rate. And they’re recruiting North American and European lawyers with experience.
How long will this movement last and how far will it go? The Deccan Herald says it’s “here to stay.”
But a New York Times blogger points out a potential problem that has already impacted other business processes commonly outsourced to India.
TalentFusion, a Leading Recruitment Process Outsourcing provider, has acquired Fulbright Executive Search, a premiere executive search firm. All Fulbright employees and clients will migrate over to the TalentFusion RPO platform.
Even if your business is not already a client of TalentFusion or Fulbright Executive Search, this is important news in the outsourcing world. Pamela Fulbright, founder of Fulbright Executive Search, explains why:
“The industry is migrating towards an RPO model for most recruitment business.”
Fulbright has been in business for over twenty years, delivering executive level retained search services to Fortune 1000 firms around the world, with a focus on the US… Read the rest
An article in a leading Indian magazine, Business Today, highlights strategies of Genpact and a few other firms on the leading edge of tweaking their work cultures to align with the needs of GenNow, the new-generation workforce. The article also quotes HR provider, Mercer India, on the driving needs of the GenNow workers:
… the new workforce is driven by four needs: To acquire recognition and prestige, to bond, to comprehend and seek knowledge, and to defend themselves. This generation likes to seek novelty, push frontiers and they seek to be trusted.
I believe wise buyers of outsourcing services — those that seek to… Read the rest
Aon Corp. announced today that it will buy Hewitt Associates for $4.9 billion. Hewitt will be integrated with Aon’s consulting and outsourcing arm, under the newly coined “Aon Hewitt” brand.
What does this merger mean for the human resources outsourcing world?
The consolidation wave in the HR outsourcing world has taken the shape of a tsunami now! After relatively smaller (but significant) acquisitions of Convergys’ HRO business, ExcellerateHRO, and Workscape, this is the probably the biggest merger/acquisition deal in the HRO space (US$ 4.9 billion).
It will have limited impact on the Multi-process HRO (MPHRO) market composition as… Read the rest
Buyers in the HR and benefits administration space can expect some change and the benefits of added competition, with ADP expanding its presence in the benefits administration market.
ADP, a leading provider of HR, payroll and benefits administration services, today announced it has entered into a definitive agreement to acquire privately held Workscape, Inc., a leading provider of integrated benefits and compensation solutions and services.
Based in Marlborough, Mass., Workscape serves a broad client base, including numerous Fortune 250 companies, and provides solutions to more than 3.5 million users with services deployed in over 180 countries, 48 currencies and 70 languages.
According… Read the rest
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