Should Capital Markets Firms Embrace Outsourcing?

Wall Street Street SignBefore Lehman Brothers disintegrated in September 2008, investment banks and wealth management firms enjoyed returns on equity of as high as 20 percent. The cost of capital is typically around 10 percent. “It was a very profitable business based on the leverage those companies used,” explains Sud, Wipro’s head of financial services, BPO, for the US.

Today, however, the cost of capital is basically the same. But these firms have struggled to get their profitability to match that percentage, according to Sud.

One huge cost center is back office operations. Sud estimates that large banking conglomerates have up to 7,000… Read the rest

Analyzing Risks to Experience Certainty

Analytics beyond patterns

All successful Financial Service providers are exploring analytics to manage business. An important aspect of analytics is to use historic patterns to determine future trends. Thus the knowledge of fraud patterns can be used to strengthen fraud management.

Regulations changing risk analytics needs

Maintaining an organization or individual risk score card was once confined to larger organizations. Bureaus filled the gap by offering a unified approach to scoring based on behavioral attributes, which appealed to smaller firms. The evolution of business intelligence and analytical tools has helped smaller organizations adopt analytical insights and risk-grid-based pricing to… Read the rest

Buzz Blog’s Outsourcing Pulse List – November 20, 2010

In tracking what’s been pulsating through the outsourcing world recently, two items rose to the top of my list of developments that buyers of outsourcing services should keep on their radar screens.  

First is the launch of OPInvoice, Outsource Partners International’s new on-demand end-to-end solution for the Source-to-Pay cycle.  This is important not only because of the solution’s capabilities to reduce costs and provide visibility into the process but also because it is OPI’s entry into the world of Platform BPO offerings. 

It’s part of a significant trend in providing more predictable value in outsourced services. Look… Read the rest

Cloud Adoption Rates Impact Outsourcing in 2010

Services companies – including finance, HR, and consulting – comprise a fast-growing segment of cloud computing adoption, with  22 percent of these companies with fewer than 1,000 employees reporting they are using or planning to deploy cloud solutions, according to a recent survey.

In addition, 22 percent of the survey participants in companies with 100+ employees reported they plan to use cloud services in the second half of 2010.

These statistics are among several findings in a global survey of 1,500 IT professionals at SMBs.

Part I – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part I of a three-part roundtable discussion on important perspectives on these popular business models. Part I roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; and Peter Barta, CEO of Everest Group Asia Pacific. All three are among many industry experts presenting at the upcoming 13th Annual Australasian Shared ServicesRead the rest

Part II – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part II of a three-part roundtable discussion on important perspectives on these popular business models. Part II roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; Asheesh Mehra, Head of Sales, Infosys BPO Asia Pacific; and Peter Barta, CEO of Everest Group Asia Pacific. All four are among many industry experts presenting atRead the rest

Part III – Shared Services vs. Outsourcing: A Roundtable Discussion

Shared services centers and outsourcing are both hot with today’s businesses looking to cut costs and increase efficiencies as much as possible. What are the differences between the two models? This is Part III of a three-part roundtable discussion on important perspectives on these popular business models. Part III roundtable participants are Krist Davood, Group CIO of Schiavello; Joseph Soalheira, Advisory Board Member of the Shared Services & Outsourcing Network (SSON) global community; Asheesh Mehra, Head of Sales, Infosys BPO Asia Pacific; and Peter Barta, CEO of Everest Group Asia Pacific. All four are among many industry experts presenting atRead the rest