The Power of Middle Management: Keeping the Good Guys on Your Side

The middle managers of any established business have the responsibility to operate the core of the business, and hold a wealth of knowledge about what works well versus areas for improvement. When sourcing becomes an alternative for any part of the business owned by middle managers, it is imperative to involve them and make use of their deep understanding of the operating requirements.

Engaging middle managers in the details surrounding the sourcing process will:

  1. Enlist their vast operational knowledge
  2. Convey your value and trust in them
  3. Keep them well informed so they can communicate appropriately to the broader

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What I Learned about Outsourcing at the SHRM Conference

When you are in the midst of your everyday life, it’s easy to get caught up in the details and not see the big picture. But when you step away, you get a fresh view point.

Two weeks ago I joined 13,999 other HR professionals from 73 countries to attend the SHRM (Society of Human Resource Managers) annual conference. I had no idea how pervasive outsourcing is to this crucial business process. My epiphany: Outsourcing provides the underpinning of the HR process today worldwide.

For example, a session by Gary Kushner called “The Changing Nature of Work: Five Global Trends… Read the rest

Of Poodle Puppies and Pricing Models – a New Normal?

I recently decided to get a puppy, and a poodle seemed like a good, “normal” choice. But I wanted something “new,” not your standard, run-of-the-mill poodle. So I did an online search on hybrid mixes, and some of the names were so appealing! Boxerdoodle (Boxer/Poodle,) Cockapoo (Cocker Spaniel/Poodle,) Jack-A-Poo (Jack Russell Terrier/Poodle,) Labradoodle (Labrador Retriever/Poodle,) and Poogle (Beagle/Poodle,) to name just a few. But after researching some of the breeds, I realized there was not only the obvious poodle overlap but also some subtle differences among them, and I needed to consider all characteristics before selecting the best option for… Read the rest

Five Trends Changing HR and HRO Today

Ten years ago large multinational HRO buyers wanted to implement the HR solutions in their ERP platforms. They wanted technology for HR transactions and data. Now that the IT is as reliable as a dial tone, HR outsourcing providers can step up to the steeper challenge of today: “CXOs are asking the HR executives to play the role of strategic business partner,” says Maheedharan Thiagarajan, head of solution designs — HR services for Infosys. “Today, HR leaders need to do more than oversee HR transactions.”

How? Maheedharan says HR executives today must have “a laser focus on talent development and… Read the rest