Comments on: How to Ensure Collaboration Instead of Mediocrity in Outsourcing http://www.outsourcing-buzz-blog.com/2010/07/how-to-ensure-collaboration-instead-of-mediocrity-in-outsourcing.html Perspectives on Trends in Outsourcing Fri, 25 Nov 2011 12:55:52 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Robert McDonald http://www.outsourcing-buzz-blog.com/2010/07/how-to-ensure-collaboration-instead-of-mediocrity-in-outsourcing.html/comment-page-1#comment-2269 Robert McDonald Fri, 06 Aug 2010 16:23:56 +0000 http://www.outsourcing-buzz-blog.com/?p=1035#comment-2269 I dont believe that compromising is the same as win - win - however I think there is a caveat here. It all depends on what you are compromising. To start with - if both organizations' core values and beliefs are not in line with each other, there is a good chance that sacrificing important values to maintain the relationship and a mindset of one upmanship will dominate the relationship. That makes it difficult to be collaborative, when you are trying to get back at someone to even the score. However, If both parties' core values and beliefs are in-sync, and they are truely working in a collaborative relationship, then win-win will be the result without compromising any of the important stuff. The important factor I beleive in the relationship is to have a goal, a target to achieve - The SLA should be set as a means to achieve these targets, and any innovative or technological advancements that either party brings to discussions which they believe will enhance the relationship can easily be evaluated as a win-win without comprimise based on whether it brings both organizations closer or further away from the goal or target. This is also a great way to avoid bruising anyone's ego and ensures a collaborative effort to make positive changes. If you are faced with giving up something that is at the heart of your organization - something of high value - then it's my opinion that you should pass on the opportunity. Compromising your values will result in a failed relationship at some point. The question is not if, but when. I dont believe that compromising is the same as win – win – however I think there is a caveat here. It all depends on what you are compromising. To start with – if both organizations’ core values and beliefs are not in line with each other, there is a good chance that sacrificing important values to maintain the relationship and a mindset of one upmanship will dominate the relationship. That makes it difficult to be collaborative, when you are trying to get back at someone to even the score.

However, If both parties’ core values and beliefs are in-sync, and they are truely working in a collaborative relationship, then win-win will be the result without compromising any of the important stuff.

The important factor I beleive in the relationship is to have a goal, a target to achieve – The SLA should be set as a means to achieve these targets, and any innovative or technological advancements that either party brings to discussions which they believe will enhance the relationship can easily be evaluated as a win-win without comprimise based on whether it brings both organizations closer or further away from the goal or target. This is also a great way to avoid bruising anyone’s ego and ensures a collaborative effort to make positive changes.

If you are faced with giving up something that is at the heart of your organization – something of high value – then it’s my opinion that you should pass on the opportunity. Compromising your values will result in a failed relationship at some point. The question is not if, but when.

]]> By: Ajeva http://www.outsourcing-buzz-blog.com/2010/07/how-to-ensure-collaboration-instead-of-mediocrity-in-outsourcing.html/comment-page-1#comment-2219 Ajeva Tue, 03 Aug 2010 10:22:09 +0000 http://www.outsourcing-buzz-blog.com/?p=1035#comment-2219 It's all about trust and collaboration that will make any outsourcing deal a winner. I believe that you can't simply give instructions to your outsourced team and expect them to read between the lines. Any work is a work of constant collaboration and if there's none, you are doomed to fail in your efforts. Flexibility is also the key here and I love what you wrote about the difference of opinion. Sometimes, a team can try to please each other at the expense of innovation. Ideas do matter and collaboration should be a tool to make them work. It’s all about trust and collaboration that will make any outsourcing deal a winner. I believe that you can’t simply give instructions to your outsourced team and expect them to read between the lines. Any work is a work of constant collaboration and if there’s none, you are doomed to fail in your efforts. Flexibility is also the key here and I love what you wrote about the difference of opinion. Sometimes, a team can try to please each other at the expense of innovation. Ideas do matter and collaboration should be a tool to make them work.

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