http://www.outsourcing-buzz-blog.com/2010/06/when-it-comes-to-outsourcing-how-different-are-you.html Perspectives on Trends in Outsourcing Fri, 25 Nov 2011 12:55:52 +0000 hourly 1 http://wordpress.org/?v=3.0.5 http://www.outsourcing-buzz-blog.com/2010/06/when-it-comes-to-outsourcing-how-different-are-you.html/comment-page-1#comment-1714 Robert McDonald Thu, 24 Jun 2010 15:31:30 +0000 http://www.outsourcing-buzz-blog.com/?p=938#comment-1714 As with any relationship whether its companies or people, an ongoing interaction is neccessary for the relationship to continue. If you think about a friendship you had at some point in your life where over time, you stopped calling one another often, then it became periodic, next thing you know, you have not talked in a year or two. I think the same is true for outsourcing relationships. During the sales cycle a service provider is frequently speaking with and possibly meeting with their client, working at building trust and explaining the ways that they can help their client. This typically continues during the early stages of the relationship until things get "comfortable". The relationship is taken for granted because both parties are accustomed to dealing with one another regularly and no one is taking the time to interact with each other and find out what is currently happening in their world. I believe at the core of any successful outsourcing relationship you will find that there is a personal connection between people from both parties who regularly interact and maintain a friendship/relationship. In my opinion it's people who are at the heart of a successful outsourcing relationship - not service or product. As with any relationship whether its companies or people, an ongoing interaction is neccessary for the relationship to continue. If you think about a friendship you had at some point in your life where over time, you stopped calling one another often, then it became periodic, next thing you know, you have not talked in a year or two.
I think the same is true for outsourcing relationships. During the sales cycle a service provider is frequently speaking with and possibly meeting with their client, working at building trust and explaining the ways that they can help their client. This typically continues during the early stages of the relationship until things get “comfortable”. The relationship is taken for granted because both parties are accustomed to dealing with one another regularly and no one is taking the time to interact with each other and find out what is currently happening in their world.
I believe at the core of any successful outsourcing relationship you will find that there is a personal connection between people from both parties who regularly interact and maintain a friendship/relationship. In my opinion it’s people who are at the heart of a successful outsourcing relationship – not service or product.

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