A sneak preview of the May issue of Pipeine & Gas Journal sheds light on outsourcing plans of more than 200 North American utilities companies. The article (courtesy of UtiliPoint International, Inc., Albuquerque, NM) highlights findings from UtiliPoint International’s 7th annual survey.

Here are the attention-getting statistics:

Less than 1% – have outsourced customer relationship management (CRM) systems.

72% – have outsourced billing, collections, remittance, or contact center.

More than 23% of the 72% group plan to outsource another one of these functions in the next two years.

That 23% is a very significant number. To learn why, read the article.

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