I read a press release the other day about the Chicago area recently launching a public awareness campaign regarding how its 14 museums and zoos contribute to the city and to the state of Illinois. The headline alone caught my attention, as I assumed residents don’t need to be made aware of the benefits of having Picassos, giraffes, planetariums, and dinosaur bones in their midst. Fun, education, culture, even inspiration came to mind as clear benefits.
But in reading further, I learned the zoos and museums also result in more than 26,000 jobs, tax revenue, and about $1 billion annually… Read the rest
Two words: cloud and SaaS. They’re a common thread in discussions for outsourcing plans these days because the advantages these technology-access models present to buyers are truly significant. Both are increasingly marketed as outsourced services. But are they really outsourcing? If so, are these models causing companies to overlook crucial aspects of outsourcing arrangements? Or is outsourcing morphing to simply “sourcing” – commoditized services that really don’t involve a relationship factor, governance frameworks, and other complexities?
In other words, is the notion of what constitutes “outsourcing” changing? To find the answer to this question, I invited four experts to a… Read the rest
I just read an article published this week, titled “Spreading the word on outsourcing.” What’s interesting about it is that, although it starts out advising companies about the benefits of outsourcing their non-core processes, it switches to a discussion about outsourcing failures. The writer cites a recent study that found nearly 70 percent of 300 survey respondents (apparently in Ireland) said their outsourcing deals “suffered from poor vendor selection and lack of service levels.”
What grabbed my attention even more was a letter from a New Albany, Indiana, resident commenting on the poor quality of services, the subsequent deterioration in… Read the rest
Trust is something that really trips people up in outsourcing relationships. In my talks with hundreds of executives involved in outsourcing over the last decade, I’m intrigued by the fact that when I ask executives about the trust level in their relationship, some can’t determine if trust is there, some say they thought trust was there but then something happened that indicated otherwise, and most who say trust is key to their success can’t describe how to build or sustain it.
Outsourcing has an inherent challenge that makes trust become crucial to achieving successful outcomes. We’ve developed all sorts of… Read the rest
I know what you’re thinking: That the title of today’s blog post must be a trick since Outsourcing Buzz Blog is presumably a strong advocate for all things outsourcing. You’d be only partly correct. If I could change things, I’d get rid of the term “offshoring.” The term is a lightning rod for do-or-die turf and political struggles, and it no longer embodies what it really is – if it ever did.
Years ago, when companies first began sending their outsourced IT and business processes to India, outsourcing made such big splashes with the stories of cost-savings possible through labor… Read the rest
Recent Comments
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