Win-win approach. Collaborative relationship. These buzz words are tossed out frequently as a hallmark when executives describe their outsourcing relationships. But the terms are apt to be misused. I’ve had some interesting conversations about winning and collaborating in outsourcing relationships. One executive summarized an event in his company’s relationship this way:
“When we identified the root cause of the issue, we collaborated to determine the solution that would meet our needs and be a win-win.”
Despite the fact that a lot of companies use the buzz words and label this kind of situation as a win-win approach and as collaborating,… Read the rest
TalentFusion, a Leading Recruitment Process Outsourcing provider, has acquired Fulbright Executive Search, a premiere executive search firm. All Fulbright employees and clients will migrate over to the TalentFusion RPO platform.
Even if your business is not already a client of TalentFusion or Fulbright Executive Search, this is important news in the outsourcing world. Pamela Fulbright, founder of Fulbright Executive Search, explains why:
“The industry is migrating towards an RPO model for most recruitment business.”
Fulbright has been in business for over twenty years, delivering executive level retained search services to Fortune 1000 firms around the world, with a focus on the US… Read the rest
An article in a leading Indian magazine, Business Today, highlights strategies of Genpact and a few other firms on the leading edge of tweaking their work cultures to align with the needs of GenNow, the new-generation workforce. The article also quotes HR provider, Mercer India, on the driving needs of the GenNow workers:
… the new workforce is driven by four needs: To acquire recognition and prestige, to bond, to comprehend and seek knowledge, and to defend themselves. This generation likes to seek novelty, push frontiers and they seek to be trusted.
I believe wise buyers of outsourcing services — those that seek to… Read the rest
Switching service providers is nearly always a situation fraught with challenges, so selecting a new provider that has an effective transition methodology is crucial. Avantica Technologies, a service provider in Costa Rica, is known not only for its software development expertise but also for the way it builds collaborative relationships with its clients and for its strategy for ensuring cultural fit. I talked with Luis Enrique Corrales, Avantica’s Regional Sales Director, about these issues.
Q: How do you help your clients get off to a good start with your company when transitioning out of a difficult situation where an existing… Read the rest
I read a tweet on a Twitter site the other day. It said:
“We are currently working on few exciting projects.”
What a difference a word makes – especially when it’s a missing word! In an outsourcing arrangement, one word you don’t want to find out is missing is “relationship.” It makes a very shaky foundation for getting the anticipated return on investment.
Unfortunately, too many service providers think things are going well in a client deal only to find out at contract renewal time that the opposite is true and there’s a problem with the relationship. Why didn’t they… Read the rest
Aon Corp. announced today that it will buy Hewitt Associates for $4.9 billion. Hewitt will be integrated with Aon’s consulting and outsourcing arm, under the newly coined “Aon Hewitt” brand.
What does this merger mean for the human resources outsourcing world?
The consolidation wave in the HR outsourcing world has taken the shape of a tsunami now! After relatively smaller (but significant) acquisitions of Convergys’ HRO business, ExcellerateHRO, and Workscape, this is the probably the biggest merger/acquisition deal in the HRO space (US$ 4.9 billion).
It will have limited impact on the Multi-process HRO (MPHRO) market composition as… Read the rest
On the heels of well-grounded success in Clinical Research Outsourcing (CRO), the ever-evolving pharmaceutical industry is exploring new ways to leverage outsourcing to address challenges of increasing cost pressures and shorter drug-development cycle times. Pharma companies are turning to Functional Service Providers (FSPs). FSPs provide services function by function but have the added advantage of providing full service through IT+BPO+IS. India’s service providers are on the leading edge of FSP services and are positioned for helping pharmaceutical companies transition to a single strategic partnership model for clinical trials. I spoke with VK Raman, Head of Domain BPO Services at TCS,… Read the rest
Buyers in the HR and benefits administration space can expect some change and the benefits of added competition, with ADP expanding its presence in the benefits administration market.
ADP, a leading provider of HR, payroll and benefits administration services, today announced it has entered into a definitive agreement to acquire privately held Workscape, Inc., a leading provider of integrated benefits and compensation solutions and services.
Based in Marlborough, Mass., Workscape serves a broad client base, including numerous Fortune 250 companies, and provides solutions to more than 3.5 million users with services deployed in over 180 countries, 48 currencies and 70 languages.
According… Read the rest
Every now and then I find out something about outsourcing that really surprises me. That’s what happened recently when I learned the status of an outsourcing relationship I’ve followed for several years. I bet the service provider in this relationship was just as surprised as I when the deal was turned on its head.
The buyer outsourced its total IT infrastructure and application development and maintenance to a leading service provider more than a decade ago. They renewed the contract early, and they added scope. The provider achieved the targeted cost savings and productivity improvements. When I’ve talked with the… Read the rest
I recently switched to a different dentist – but not because I didn’t like the prior one or the dental care he gave me, nor did the switching have anything to do with the prices he charged. I left because of the hygienist and the receptionist in his office. It’s a situation very similar to what many buyers experience in outsourcing relationships.
I have some non-dental health issues that affect my dental treatment and require some special considerations at the dentist office. These issues and necessary workarounds prevent a dentist and his staff from treating me the same way they… Read the rest
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Recent Comments
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